[ { "id": "MC-10", "name": "Enterprise Governance & Risk", "industry": "Cross-Industry", "description": "Setting enterprise direction and the guardrails that keep it on course:\nstrategy, governance, risk, compliance, audit, legal, business\ncontinuity, and the architecture function that holds them together.\n", "in_scope": [ "Strategic intent, board oversight, and corporate governance", "Enterprise risk identification, treatment, and monitoring", "Regulatory compliance, internal audit, and legal advisory", "Business continuity, crisis preparedness, and architectural governance" ], "out_of_scope": [ "Financial reporting and treasury operations (see MC-20)", "People-related risk operations (see MC-30)", "Domain-specific risk (e.g. credit, insurance, safety) handled inside the relevant L1" ], "capability_ids": [ "BC-100", "BC-110", "BC-120", "BC-130", "BC-140", "BC-150", "BC-160", "BC-170" ] }, { "id": "MC-20", "name": "Corporate Finance", "industry": "Cross-Industry", "description": "Stewarding the financial resources of the enterprise: book and record\nkeeping, treasury, taxation, planning and analysis, and the dialogue with\ninvestors and capital markets.\n", "in_scope": [ "General ledger, controllership, and statutory reporting", "Treasury, cash, and liquidity management", "Tax compliance and planning", "Financial planning, budgeting, forecasting, and performance analysis", "Investor relations and capital-markets communication" ], "out_of_scope": [ "Pricing of products and services (see MC-40)", "Revenue recognition operations at the customer interface (see MC-40)", "Procurement spend management (see MC-50)" ], "capability_ids": [ "BC-200", "BC-210", "BC-220", "BC-230", "BC-240" ] }, { "id": "MC-30", "name": "Human Capital", "industry": "Cross-Industry", "description": "Acquiring, developing, deploying, rewarding, and supporting the workforce\nso the enterprise has the right people, in the right roles, performing\nat the right level.\n", "in_scope": [ "Workforce planning, recruiting, onboarding, and deployment", "Performance, talent, succession, and learning management", "Compensation, benefits, payroll, and total rewards", "Employee relations, engagement, and exit" ], "out_of_scope": [ "Workplace facilities and physical work environment (see MC-70)", "Workforce safety in regulated operations (see MC-80 for the policy framework and the relevant operational L1 for execution)" ], "capability_ids": [ "BC-300" ] }, { "id": "MC-40", "name": "Customer & Commercial", "industry": "Cross-Industry", "description": "Acquiring, serving, and growing customer relationships: demand creation,\nsales execution, account stewardship, customer service, and the pricing\nthat connects offers to willingness to pay.\n", "in_scope": [ "Marketing strategy, brand, and demand generation", "Sales operations, opportunity management, and channel enablement", "Customer relationship lifecycle and account management", "Customer service, support, and complaint resolution", "Pricing strategy, price-list management, and discount governance" ], "out_of_scope": [ "Order fulfilment and logistics execution (see MC-50)", "Billing, collection, and revenue accounting (see MC-20)", "Industry-specific customer artefacts (banking customer, insurance policyholder, telecom subscriber, etc.) handled at their industry L1" ], "capability_ids": [ "BC-400", "BC-410", "BC-420", "BC-430", "BC-440" ] }, { "id": "MC-50", "name": "Supply Chain & Procurement", "industry": "Cross-Industry", "description": "Sourcing inputs and orchestrating the end-to-end flow of materials,\nservices, and information from supplier to customer at the right cost,\nservice level, and risk profile.\n", "in_scope": [ "Procurement strategy, sourcing, contracting, and purchase-to-pay", "Supplier qualification, performance, and relationship management", "Supply-chain planning, fulfilment orchestration, and logistics", "Inventory positioning, control, and stock optimisation" ], "out_of_scope": [ "Industry-specific operations (manufacturing, refining, mining, warehousing operations, etc.) handled at their L1", "Customer order capture (see MC-40)", "Treasury settlement of supplier invoices (see MC-20)" ], "capability_ids": [ "BC-500", "BC-510", "BC-520", "BC-530" ] }, { "id": "MC-60", "name": "Technology & Information", "industry": "Cross-Industry", "description": "Running the digital backbone of the enterprise: IT services, the data\nand information estate, and the cybersecurity posture that protects\nboth.\n", "in_scope": [ "IT strategy, architecture, service delivery, and operations", "Information and data management, governance, and analytics platforms", "Cybersecurity policy, controls, monitoring, and incident response" ], "out_of_scope": [ "Product-embedded software and connected-device firmware (handled at the relevant product-engineering L1)", "Industry-specific clinical, banking, or telecom information systems handled at their L1", "Operational technology (OT) of regulated assets, governed jointly with the relevant industry L1" ], "capability_ids": [ "BC-600", "BC-610", "BC-620" ] }, { "id": "MC-70", "name": "Workplace & Facilities", "industry": "Cross-Industry", "description": "Providing the physical work environment of the enterprise: the\noperational facilities portfolio and the corporate real-estate footprint\nthat house people, processes, and equipment.\n", "in_scope": [ "Facilities operations, maintenance, and workplace services", "Corporate real-estate strategy, acquisition, and disposition", "Space planning and occupancy management" ], "out_of_scope": [ "Real-estate businesses operating property as their commercial product (see the Real-Estate industry L1s)", "Production plant assets governed by industry maintenance L1s", "Health, safety, and environment policy (see MC-80)" ], "capability_ids": [ "BC-700", "BC-710" ] }, { "id": "MC-80", "name": "Quality, Innovation & Knowledge", "industry": "Cross-Industry", "description": "Raising the operating standard of the enterprise and renewing what it\noffers: quality and HSE assurance, sustainability, the innovation and\nR&D engine, product-lifecycle stewardship, and the knowledge,\nintellectual property, and communications that compound learning over\ntime.\n", "in_scope": [ "Quality management systems and continuous improvement", "Health, safety, environment, and sustainability programmes", "Innovation portfolio, research and development, and product-lifecycle management", "Knowledge management, intellectual property, and corporate communications" ], "out_of_scope": [ "Industry-specific product engineering (pharmaceutical, electrical, vehicle, etc.) handled at the relevant L1", "Marketing communication of products and offers (see MC-40)", "Operational safety execution in regulated assets handled at the relevant industry L1" ], "capability_ids": [ "BC-720", "BC-730", "BC-740", "BC-800", "BC-810", "BC-820", "BC-830", "BC-840", "BC-850" ] }, { "id": "MC-90", "name": "Project, Change & Process", "industry": "Cross-Industry", "description": "Turning intent into outcomes: portfolio and project delivery,\norganisational change adoption, enterprise transformation, and the\nbusiness-process discipline that captures, measures, and improves how\nwork is done.\n", "in_scope": [ "Project and programme portfolio management", "Organisational change management and adoption", "Enterprise-wide transformation orchestration", "Business-process modelling, performance, and improvement" ], "out_of_scope": [ "Technical delivery practices specific to IT (see MC-60)", "Industry-specific programme management (defence programmes, vehicle programmes, pharma development, mining projects) handled at the relevant L1" ], "capability_ids": [ "BC-900", "BC-910", "BC-920", "BC-930" ] } ]